General Terms and Conditions of Sale (GTC) for online purchases at www.tassellishop.com
The company Col Tempo Srls, headquartered in Bevagna (PG), Via Alcide De Gasperi 16 / A, CF and VAT Reg. no. 03517340547, email address firstname.lastname@example.org – pec address email@example.com ("Col Tempo" ) invites all users to read these General Conditions of Sale ("CTC") that regulate the purchase of products and the management of orders placed on the website.
The website www.tassellishop.com features goods for sale, produced by the company Tasselli Cashmere S.a.s. ("Tasselli"), with registered office in Bevagna (PG), via Alcide De Gasperi n. 16 / B tax code and VAT Reg. no. 02689770549 ("Tasselli Cashmere Products"), partner of Col Tempo.
1.Conclusion of the contract and delivery of the products
1.1 Every order placed on www.tassellishop.com implies the conclusion of a deed of sale in Italian between the buyer/orderer and Col Tempo.
1.2 By clicking on the "Confirm your order" button, the customer places a binding order relating to the items contained in their virtual shopping cart. Once the order has been transmitted, Col Tempo will send the customer an e-mail confirming the order within 1 hour. The purchase contract shall be concluded between Col Tempo and the customer when the latter receives the order confirmation. If the customer does not receive any confirmation of the order within the period indicated in this art. 1.2., the order must be considered as rejected by Col Tempo and, therefore, null and void.
Orders for which the customer has opted for prepayment will be shipped as soon as Col Tempo receives the total payment of the price of the goods plus any shipping costs. Therefore Col Tempo invites the customer to pay the price as soon as the order confirmation has been received and in any case within the following 7 days.
1.3 If the products included in the order are not available for reasons beyond Col Tempo’s control, the latter shall promptly notify the customer. In this case, Col Tempo will have no obligation to deliver the goods ordered, except in the case that Col Tempo assumes the risk of supply in relation to the products included in the order in question.
In any case, if the ordered products are not available, Col Tempo shall provide the customer with a refund without delay.
1.4 Col Tempo shall not assume the responsibility of having to search for and find unavailable products from different sources that are not the partner company Tasselli. This provision also applies to orders relating to fungible goods (for which only the type and characteristics of the products are described). Col Tempo is only required to deliver what is available in stock and what can be ordered from its suppliers. The warehouse of Col Tempo also includes that of its partner, Tasselli, from which the products ordered by the customer come from. If the delivery time is expressed in working days, this means all those included between Monday and Friday (included), with the express exclusion of any holidays.
2.Prices, shipping costs and express delivery
2.1 The customer is required to pay the price published on the product page at the time the order is placed. The indicated price is final and inclusive of VAT.
2.2 The shipping costs are charged to the customer, unless specific promotions offered by Col Tempo for orders that exceed the minimum amount indicated in the conditions specified or in the conditions of a specific special offer.
3.1 Col Tempo accepts different methods of payment including, for indicative purposes: credit card, bank transfer, PayPal, and cash on delivery. Col Tempo reserves the right to refuse certain payment methods and to request different payment methods for certain orders. The customer is, in any case, responsible for any costs associated with the transaction.
3.2 In the case of a purchase made by credit card, the latter is charged at the time the contract is finalized, as stated in the paragraph 1.2 above.
3.3 The buyer accepts to receive invoices and credits exclusively in electronic format.
4. Promotional coupons/vouchers
4.1 Promotional vouchers cannot be purchased but are offered by Col Tempo as part of promotional campaigns and can be used for a limited period of time.
4.2 Promotional vouchers may be used only once and within a single order, within the specified validity period. Some products cannot be purchased using promotional vouchers. Promotional vouchers cannot be used to purchase gift certificates. Promotional vouchers may be subject to limitations of use, i.e. might be used only for a minimum amount.
4.3 The value of the products purchased must be equal to or greater than the value of the promotional voucher. If the amount of the promotional voucher is not enough to cover the value of the products ordered, the difference can be paid via any of the accepted payment methods referred to in the previous art. 3. Promotional vouchers are not refundable in cash, and they accrue no interest. Promotional vouchers will not be refunded if the customer decides to return, partially or completely, the products ordered.
4.4 Promotional vouchers can only be used if the order is finalized, they cannot be used retroactively, and they cannot be transferred to third parties. Unless otherwise provided by Col Tempo, it is not possible to use several promotional vouchers for the same order.
4.5 If during the order the customer has used a promotional voucher and if the total value of the order – due to the customer's withdrawal – should be less than the value of the promotional voucher, Col Tempo reserves the right to invoice the original price of the goods that remain in the possession of the customer.
5. Gift certificates
5.1 Gift vouchers can be purchased and can only be used for the purchase of products by Tasselli, but not for the purchase of additional gift vouchers. If the value of the gift certificate is not sufficient to cover the value of the products ordered, the difference can be paid via any of the accepted payment methods.
5.2 Gift cards can only be used before the order is placed, they cannot be paid in cash, and they accrue no interest.
6. Right of withdrawal for products by Tasselli
Customers have the right to withdraw from any order concerning products by Tasselli without giving any reason or declaration, provided it is explicit and delivered to Col Tempo.
If the customer intends to return the purchased products, he/she can use the return form received with the order. If the customer needs a new form, they can contact the Customer Service (see the contact details at the bottom of the page) and request one.
6.1 Information on the right of withdrawal (pursuant to Article 49, paragraph 1, letter (h) of Legislative Decree No. 206/2005 "Consumer Code")
Customers have the right to withdraw from the contract, without stating any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last piece ordered. In case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term begins on the day on which the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the last piece.
To exercise the right of withdrawal, it is necessary to inform Col Tempo (Col Tempo Srls, Via Alcide De Gasperi 16 / A Bevagna (PG), phone +39 0742 360710 fax: +39 0742 361684 e-mail: firstname.lastname@example.org ) of the decision to withdraw from the contract by explicit declaration to that effect (for example, with a letter, via fax or e-mail). For this purpose it is possible, but not mandatory, to use the standard text indicated in point 6.3. If the customer decides not to use the standard withdrawal form attached, he/she must submit any other explicit declaration of his/her decision to withdraw from the contract.
The deadline set for withdrawal is considered to be fulfilled if the customer submits his/her declaration before the expiration of 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last piece ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term begins on the day on which the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the last piece.
6.2 Effects of withdrawal
Following the termination of this contract, Col Tempo will refund all payments made by the buyer including delivery costs (with the exception of any additional costs resulting from the choice of a type of delivery different from the standard one offered by Col Tempo), without undue delay and in any case no later than 14 days from the day on which Col Tempo has been informed by the customer of his/her decision to exercise his/her right of withdrawal. Such refund will be carried out via the same payment method used by the customer during the purchase process, unless otherwise established.
In any case, the customer will not incur any costs as a consequence of such refund. The refund may be suspended until the receipt, on the part of Col Tempo, of the products object of the return or until proof from the customer of the shipment of such goods, if earlier to the receipt.
The customer is required to return or to deliver the products without undue delay and in any case within 14 days from the day on which he/she has communicated his/her wish to withdraw from the purchase contract.
The Products must be returned:
• correctly packaged in their original packaging, not damaged or soiled, and equipped with any accessories, instructions for use, and documentation provided;
• with the transport document (present in the original packaging) in order to allow Col Tempo to identify the customer (order number, name, surname, and address);
• without manifest signs of use if not those compatible with the performance of a normal test of the article (it must not bear a trace of prolonged use or anyway exceeding the time necessary for a test/try on and must not be in a state that does not allow resale).
If the product is not returned or if the returned product does not comply with the provisions of the previous paragraph, the right of withdrawal will not be effective.
The costs of returning the goods shall be covered by Col Tempo provided the customer uses the return documents provided by the company and send the goods from the country where the delivery took place. Otherwise, the costs of the return will be charged to the customer. The customer shall be responsible for any decrease in the value of the goods resulting from the handling of such goods other than what is necessary to establish the nature, characteristics, and functioning of the products.
6.3 Standard withdrawal form
The customer who intends to withdraw from the contract can use the following standard text: With this letter, I/we (*) I notify the withdrawal from my/our (*) contract concluded for the purchase of the following goods/services (*) - ordered on (*) / received on (*) - name of the buyer (s) - address of the buyer (s) - date
(*) Delete the non-relevant word
Invoices will be issued exclusively in electronic format.
7.1 Refunds are credited directly to the account or via the payment method used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for the payment. For payments made via PayPal or credit card, the refund will be made to the PayPal account or to the credit card. For payments made via the cash on delivery option, the refund will be made, alternatively, on the bank account that the customer will indicate to Col Tempo or by crediting the customer’s account. If a gift certificate has been used for the order, Col Tempo will credit the customer with the sum on a new gift voucher.
8. Customer Service
For any questions, please consult our Help page or contact us.
9. Warranty for defects and discrepancies of products and additional information
9.1 Purchases on Col Tempo are under the rules of the Consumer Code as pertains warranty for defects and product discrepancies. The customer will therefore be recognized the rights set forth in art. 130 of the Consumer Code and such rights must be exercised within the terms set forth in art. 132 of the same Consumer Code.
9.2 These General Terms and Conditions can be consulted on www.tassellishop.com and can be saved by using the corresponding browser command (usually, File -> Save As). You can also save and archive them in PDF format by clicking here. In order to open the PDF file, you need Adobe Reader installed on your computer, which can be downloaded free of charge from the www.adobe.it website, or another similar software.
9.3 You can also archive the order details and download the GTC by using the corresponding browser command to save the order summary that appears in the last screen of the purchase process, or waiting to receive the automatic order confirmation message that Col Tempo sends via e-mail following the completion of the order. This confirmation message includes the details of the order and Col Tempo’s GTCs, and can easily be printed or saved using the functions provided by the various e-mail programs.
10. Applicable law
10.1 These GTC as well as purchase and sale contracts are governed by Italian law (and in particular by the Consumer Code which, pursuant to Articles 46 to 67, regulates distance contracts, and by Legislative Decree No. 70 dated 09/04/2003 concerning e-commerce) and must be interpreted in the light of this.
10.2 For any dispute that may arise in connection with the company’s GTC and / or with the sale and purchase contracts, customers may activate an out-of-court dispute resolution procedure in compliance with the requirements set forth in Art. 141 and following of the Consumer Code.
10.3 The Customer also has the right to use the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/
Col Tempo S.r.l.s
Registered office: Via Alcide De Gasperi 16 / A - Bevagna (PG) - ITALY. Tax code and VAT reg. no.: IT 03517340547
Legal representative: Diego Tasselli